Patient Bill of Rights
- A patient has the right to respectful care, given by
- A patient has the right, upon request, to be given the name
of his/her attending physician, the names of all other
physicians directly participating in his/her care, and the names
and functions of other health care persons having direct contact
with the patient.
- A patient has the right of every consideration of his/her
privacy concerning his/her own medical program. Case discussion,
consultation, examination, and treatment are considered
confidential and should be conducted discretely.
- A patient has the right to have all records pertaining to
his/her medical care treated as confidential except as otherwise
provided by law or third party contractual arrangements.
- A patient has the right to know what hospital rules and
regulations apply to his/her conduct as a patient.
- The patient has the right to expect emergency procedures to
be implemented without necessary delay.
- The patient has the right to good quality care and high
professional standards that are continually maintained and
- The patient has the right to full information in layman's
terms, concerning his/her diagnosis, treatment, and prognosis,
including information about alternative treatments and possible
complications. When it is not medically advisable to give such
information to the patient, the information shall be given on
his/her behalf to the patient's next of kin or appropriate
- Except for emergencies, the physician must obtain the
necessary informed consent prior to the start of any procedure
or treatment, or both.
- A patient or, in the event the patient is unable to give
informed consent, a legally responsible party has the right to
be advised when a physician is considering the patient as a part
of a medical care research program or donor program, and the
patient, or legally responsible party, must give informed
consent prior to actual participation in such a program, A
patient, or legally responsible party, may, at any time, refuse
to continue in any such program to which he/she has previously
given informed consent.
- A patient has the right to refuse any drugs, treatments, or
procedures offered by the hospital to the extent permitted by
law, and a physician shall inform the patient of medical
consequences of the patient's refusal of any drugs, treatment,
- A patient has the right to assistance in obtaining
consultation with another physician at the patient's request and
- A patient has the right to medically appropriate services
without discrimination based on his/her race, color, religion,
sex, sexual preference, national origin, or source of payment.
- The patient who does not speak English will have access to
- The hospital will provide the patient, or patient designee,
upon request, access to all information contained in his/her
medical records, unless access is specifically restricted by the
attending physician for medical reasons or is prohibited by law.
- The patient has the right to expect good management
techniques to be implemented within the hospital considering
effective use of the time of the patient and to avoid the
personal discomfort of the patient.
- When medically permissible, a patient may be transferred to
another facility only after he/she or his/her next of kin or
other legally responsible representative has received complete
information and an explanation concerning the needs for and
alternatives to such a transfer. The institution to which the
patient is to be transferred must first have accepted the
patient for transfer.
- The patient has the right to examine and receive a detailed
explanation of his/her bill.
- The patient has a right to full information and counseling
on the availability of known financial resources for his/her
- A patient has the right to expect that the health care
facility will provide a mechanism whereby he/she is informed
upon discharge of his/her continuing health care requirements
following discharge and the means for meeting them.
- The patient has the right to access to an individual or
agency who is authorized to act on his/her behalf to assert or
protect the rights set out in this section.
- A patient has the right to be informed of his/her rights at
the earliest possible moment in the course of his/her
- The patient ha the right and is encouraged to contact Sara
C. Iveson, the Executive Director of the institution, at
(570)853-3135, ext. 224, should he/she have a concern or
grievance. The Administration offices are open to assist our
patients and their family members during normal business hours
of 8:30AM - 4:00PM, Monday through Friday, except on holidays.
Should a patient or family member be unable to reach the
administrative staff during these hours, or feels the issue is
of an urgent nature, an administrative representative is on call
24 hours daily. A patient may also refer complaints by mail to
the PA Department of Health, Acute and Ambulatory Care Services,
PO Box 90, Harrisburg, PA 17108-0090, or by calling